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Consequently, the complaint was closed, and the player was advised to seek assistance through other channels. The Complaints Team reviewed the situation but determined that, as there had been no remaining balance in his casino account, they could not pursue a refund on his behalf. However, due to a lack of response from the player, the complaint had been rejected, but he retained the option to reopen it in the future. The player confirmed that a new withdrawal request was made and successfully approved. The casino cited bonus abuse as the reason for refusal without prior warning, leading him to question the fairness of the decision. The player from Nigeria had submitted a withdrawal request less than two weeks before contacting us.
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In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos’ approach in resolving them. There are more than 4000 slots, table games, live casino and sports betting on one platform. Your balance and deposits work together, whether you’re playing casino games or placing bets on various sport events.
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The player from the Netherlands had made a settlement agreement with TIP-TOP.BET on March 3, 2025, but the casino refused to pay the agreed amount. The player later confirmed that the casino had solved the issue, but later reopened the complaint. Unfortunately, the complaint was closed as unresolved due to the casino’s lack of regulation and non-responsiveness, leaving the player without a resolution. When contacted again, the casino claimed they never received the closure email, though the player provided proof. A week later, the player was still able to log in and deposit €89. The player attempted a withdrawal of €2,800 from Tip-Top.bet Casino, expecting it to be processed within 24 hours.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. The Complaints Team concluded that the casino’s actions suggested a predatory practice of luring Dutch players and then blocking accounts while confiscating funds. The player requested self-exclusion from Tip-Top.bet Casino on June 25 due to gambling issues, but the casino ignored the request. The player from Japan had won 2000 euros using a deposit bonus but had his account blocked after requesting a withdrawal. Browse all bonuses offered by Tip-Top.bet Casino, including their no deposit bonus offers and first deposit welcome bonuses. Kindly take note that only players from specific countries may be eligible for some of these bonuses.
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To join the VIP Club, you need to make a deposit of at least 250 EUR or deposit a total of 3000 EUR within a month. To qualify for cashback, your account balance must be at least 10 EUR. However, residents of certain countries — France, the USA, Curacao, and North Korea — are not eligible for this bonus. The result is also recorded in your account. The rakeback percentage depends on the amount of your bet — you’ll see the percentage at the end of the game.
As a result, the complaint was closed, and the player was advised to reach out for future casino game-related issues. As the casino did not provide further clarification, the complaint was marked as “unresolved,” and the player was advised to contact the Anjouan Gaming Authority for additional assistance. Following this confirmation, the complaint was marked as resolved by the player. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
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It’s partly automated, but you can always talk to a real operator if needed.One thing I missed was the ability to manage wallets in more currencies. They also cover responsible gambling in detail, and there’s even an option for self-exclusion for a set period through customer support. It’s good that the terms for using them are fair and reasonable.The casino has clear and detailed Terms for users. The Complaints Team had resolved the technical difficulties with the withdrawal option, allowing him to make a request. The casino keeps citing “payment issues,” and the complaint remains unresolved. The Complaints Team contacted the casino for clarification, but the casino stated that the issue was sports-related, which fell outside the team’s scope for investigation.
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